$74.99 a month for FIOS, the same as 25/25 and a phone package. Then I complained to $64.99 when really it should just be $49.99 for 20/5 as it is NOT FIOS.
Here is the data from the Verizon Corporate site
and here is the "upgrade package" from 20/5 to 30/5, $127.99 (hahahahaha)Verizon’s FiOS Customers to Receive Upload Speeds That Match Their Current Download, Setting a New Standard for Fast Internet Service and Sharing Content - See more at: http://newscenter.verizon.com/corporate ... I0sTc.dpuf
and the conversation so far:
Your chat ID number is 07211484597
A Verizon eCenter Representative will be right with you. Thank you for the opportunity to assist you.
Agent Alen has joined. (15:47:24)
Alen : Chat ID for this session is 07211484597. (15:47:24)
Alen(15:47:24): Hello. Thank you for choosing Verizon and visiting our Verizon chat service. May we view your account information, including the services you subscribe to, to assist you during this chat with respect to available Verizon products and services? You may deny us permission, which will have no effect on your current services. Under federal law, it is your right and our duty to protect your account information. May I have permission to review your account?
You(15:48:10): yes
You(15:48:35): verizon has raised the speeds of all fios users to the same upload and download speeds
You(15:49:03): i have 20/5 i wish for you to make it 20/20 (the same price is guaranteed by verizon 07/21/2014) in wiritng
Alen(15:49:19): Hi! Thank you for the permission.
Alen(15:50:19): Thank you for being a valued Verizon customer. I will be glad to assist you check the options for you. Please give me a moment to review your account.
Alen(15:53:00): Please click on 'Add/Upgrade My Services' and let me know once you are on the next page.
You(15:54:11): ok
You(15:54:26): you mean on the web?
Alen(15:55:16): You will be able to locate 'Add/Upgrade My Services' tab on your left side.
You(15:55:49): I see some bull crap $127.99 that's it
You(15:56:13): i am in center city, philadelphia with an MDU in it, so I am getting ripped off for fios>dsl without verizon telling me
You(15:57:02): your services are obviously critically damaged
You(15:57:16): and your company is literally stealing from me for 20/5
Alen(15:57:26): I am able to view that currently you have FiOS Internet Speeds up to 20 Mbps/ 5 Mbps with us.
You(15:57:30): and verizon just put IN WRITING that fios is now up-down parallel
You(15:58:07): Verizons FiOS Customers to Receive Upload Speeds That Match Their Current Download, Setting a New Standard for Fast Internet Service and Sharing Content - See more at: http://newscenter.verizon.com/corporate ... I0sTc.dpuf
You(15:59:02): The new FiOS Internet speed tiers are:
Existing Speeds New Speeds
15/5 Megabits per second (Mbps) 15/15 Mbps
15/5 Mbps 25/25 Mbps
50/25 Mbps 50/50 Mbps
75/35 Mbps 75/75 Mbps
150/65 Mbps 150/150 Mbps
300/65 Mpbs 300/300 Mbps
500/100 Mbps 500/500 Mbps
- See more at: http://newscenter.verizon.com/corporate ... I0sTc.dpuf
You(16:00:05): 1. stop stealing from me for very slow speeds WITH FIOS in my basement
You(16:00:17): 2. raise my speeds to 20/20
Alen(16:00:24): I can understand your concern; however, your location doesn't qualify for same download and upload speed.
You(16:00:24): 3. follow good business ethics
You(16:00:42): yes it does there is a fios bridge $10,000 unit in my basement
You(16:00:54): ten-thousand dollar bridge downstairs
You(16:01:55): then please take an additional $15 off of my bill monthly
You(16:02:03): you are not providing the advertised speeds at all
You(16:02:16): or i will just cancel and buy comcast $39.99 a month internet for 25/10
You(16:02:53): 24.99 * 12 months in savings for me
You(16:03:07): that's$299.88 a year
You(16:03:18): AND the service will be faster without lying
Alen(16:04:09): I would be happy to assist you check the price for FiOS Internet Speeds up to 30 Mbps/5 Mbps before you place the order.
You(16:04:41): there should be a lower price for that. it isn't fios. it is dsl sold AS FIOS.
You(16:05:09): it is illegal marketing and I want a price reduction. the speed itself says no price increase for 30/5 right on the page
Alen(16:07:04): You will be able to see the price once you add the package in the cart.
You(16:08:41): hahahahahahahahahahahaha
You(16:09:00): you mean $64.99 to $127.99 ($63 more a month) for 10mbps?????
You(16:09:04): are you daft?
You(16:09:37): I am going to post this conversation with screenshots of the prices on my web review of verizon fios scams
You(16:10:32): Ill mail a copy to philly.com and the verizon business center as well
Alen(16:10:52): I can understand your concern; however, this is the best package you will qualify for at this moment and you can upgrade your services once new speed will be available for your location.
You(16:11:20): I have asked for 5 years
You(16:11:39): this has been the lie for 5 years. and the price has increased but the speed and equipment has never changed
Alen(16:12:50): Please be assured, Verizon is expanding the services day by day and you will get it very soon. I would suggest you keep visit your account to check the options.
You(16:14:52): that is a lie. it has been 1/2 of a decade now
You(16:15:20): you are lying.verizon is overcharging and I am going to make an online report and spread this on 50 search engines so people will know.
You(16:15:37): it will go hand in hand with the "same speed fios" story. and it will link to it.
You(16:16:39): I am adding it now
Alen(16:17:39): I can understand your frustration; however, at this moment your account doesn't qualify for same download and upload speeds.
You(16:19:16): all accounts do
You(16:19:24): read your CORPORATE website
You(16:19:29): http://newscenter.verizon.com/corporate ... d-upgrade/
You(16:19:51): Verizons FiOS Customers to Receive Upload Speeds That Match Their Current Download, Setting a New Standard for Fast Internet Service and Sharing Content - See more at: http://newscenter.verizon.com/corporate ... I0sTc.dpuf
You(16:23:18): Here is my review with text and screen captures 07-21-2014 04:23PM EST