Your Question:i want fios not adsl. do they offer fios in my building now? 1321 spruce street, philadelphia, pa?
Thank you for your patience, An eSales chat expert will be with you shortly.
Agent Bella has joined. (13:24:30)
Bella : Chat ID for this session is 08081598704. (13:24:30)
Bella(13:24:30): Hello. Thank you for choosing Verizon and visiting our Verizon chat service. May we view your account information, including the services you subscribe to, to assist you during this chat with respect to available Verizon products and services? You may deny us permission, which will have no effect on your current services. Under federal law, it is your right and our duty to protect your account information. May I have permission to review your account?
KRISTOFFE BRODEUR(13:24:44): yes
Bella(13:25:04): Hi Kristoffe! Thank you for your permission and being a valued Verizon customer.
Bella(13:25:24): I will be happy to assist you with FiOS availability for your location.
Bella(13:25:35): Please allow me for few moments while I check the information for you.
Bella(13:26:10): Could you please help me with zip code for your location?
KRISTOFFE BRODEUR(13:26:19): 19107
Bella(13:27:29): Thank you for sharing, could you please help me with your apartment number?
KRISTOFFE BRODEUR(13:27:34): #1c
KRISTOFFE BRODEUR(13:27:48): verizon put a fios box in every room
Bella(13:28:48): Thank you for sharing, I have checked the details and happy to inform you that your address is qualified for FiOS Internet and phone services.
KRISTOFFE BRODEUR(13:28:59): actual fios?
KRISTOFFE BRODEUR(13:29:11): $49.99 a month? 25u/25d?
Bella(13:29:31): That's correct, for better assistance, please allow me to help you with a link here that will help us to check what offers and prices are available for you.
Bella(13:29:42): http://www.verizon.com/ForYourHome/GoFl ... OUNTREVIEW
Please click on the above link and login to your account and let me know once you are on "Upgrade/Renewal" page.
KRISTOFFE BRODEUR(13:29:42): ah i already saw online
KRISTOFFE BRODEUR(13:29:45): your company is trying to rob me
KRISTOFFE BRODEUR(13:29:50): $135/month for ADSL
KRISTOFFE BRODEUR(13:30:04): apparently you are not a technician but a person that reads a kiosk system
KRISTOFFE BRODEUR(13:30:10): and that is annoying
KRISTOFFE BRODEUR(13:30:20): because i wrote to you i do not want adsl ut REAL fios
KRISTOFFE BRODEUR(13:31:07): nothing says "cancel my services" than year after year lying about fios by your company
Bella(13:31:17): I apologize, I meant about actual FiOS internet service is available at your location and I will assist you to check the services, prices and offers through your online account.
KRISTOFFE BRODEUR(13:31:27): that is not fios
KRISTOFFE BRODEUR(13:31:47): in my room is a fios router connected to a dsl modem. the technicians who installed it properly informed me it is adsl and not fios
KRISTOFFE BRODEUR(13:32:02): fios is a fiber optic cable in a fiber optic box to my room. fios STARTS at 25/25
KRISTOFFE BRODEUR(13:32:16): this is ADSL, that is why i have astynchronus speed, 20 down and only 5 up
KRISTOFFE BRODEUR(13:32:32): so your company is giving fios to others for $25 less a month than me and giving them 5x the speed to start
KRISTOFFE BRODEUR(13:32:38): your company is lying and stealing
KRISTOFFE BRODEUR(13:32:45): theft of service to the client
Bella(13:32:55): I apologize for all the inconvenience this has caused to you.
Bella(13:33:10): In this case, I will transfer this chat to our account specialist and they will be able to assist you with the resolution, is that okay with you?
KRISTOFFE BRODEUR(13:33:17): yes
KRISTOFFE BRODEUR(13:33:19): yes
Bella(13:33:29): Thank you for confirming, please allow me for few moments.
This session is being transferred. (13:34:54)
13:35:34 We apologize for the delay.You are next in the queue. A representative will be with you shortly.
KRISTOFFE BRODEUR(13:35:13): ok
This session is transferred to Lianne. (13:35:44)
Agent Lianne has joined. (13:35:44)
Lianne(13:36:04): Hello
Lianne(13:36:09): One moment
KRISTOFFE BRODEUR(13:36:12): hello.
Lianne(13:36:27): What is the zip code for your address?
KRISTOFFE BRODEUR(13:36:45): apparently it isn't in the chat buffer above...
KRISTOFFE BRODEUR(13:36:47): 19107
Lianne(13:38:03): I show that we offer landline and FIOS Internet with speeds up to 30/5
KRISTOFFE BRODEUR(13:38:11): that's not fios internet
KRISTOFFE BRODEUR(13:38:29): using an ADSL modem connected to a fios router over copper to a fios MDU is .... dsl
KRISTOFFE BRODEUR(13:38:47): your company lies and charges me over $70 a month vs $49.99 a month with real fios
KRISTOFFE BRODEUR(13:38:56): i allowed the techs to come in here and add fios boxes to every room
Lianne(13:38:59): That is all we have available for that address.
KRISTOFFE BRODEUR(13:38:59): 48 rooms
KRISTOFFE BRODEUR(13:39:07): and i am still being overcharged for dsl
Lianne(13:39:22): I am sorry
KRISTOFFE BRODEUR(13:39:30): oh, all that is available in my room is alie that is asynchronous, which is NOT fios, which is NOT what you advertise
KRISTOFFE BRODEUR(13:39:41): 30/5 is a fraction, it is NOT fios
Lianne(13:40:01): I apologize
KRISTOFFE BRODEUR(13:40:03): and your company, laughably, would charge an additional $70 for 10mbps, goig from 20/5 to 30/5
KRISTOFFE BRODEUR(13:40:25): your company was cited for this in philadelphia and yet you still do this and charge me for this
KRISTOFFE BRODEUR(13:41:07): the fcc actually passed a bill stating that 20 is the base for high speed,if i didnt tell verizon that they wouldnt even have it at 20/5, yet others in philadelphia are being ripped off at 10/2 if you check other accounts
KRISTOFFE BRODEUR(13:41:55): your company literally is charging me over 40% more than other users, you have added fios boxes to each room, and yet, still state "sorry there's no fios in your room, but here's 'fios' at a higher rate for 4 years"
KRISTOFFE BRODEUR(13:42:13): each year I complain and each year I see my bill at $85 a month even though i already asked for $20 off????
KRISTOFFE BRODEUR(13:42:36): can you believe that? your conpany tried charging me $105 a month for "fios:" dsl and a free phone line for low income users...
KRISTOFFE BRODEUR(13:42:40): *company
KRISTOFFE BRODEUR(13:43:00): everything I write will be in my online review at my website www.supercala.net
Lianne(13:43:05): Thank you for continuing to hold. I appreciate your patience.
Lianne(13:44:05): I understand your frustration and apologize
KRISTOFFE BRODEUR(13:44:24): literally your advertising in all forms of media promise 25/25 and now 50/50
KRISTOFFE BRODEUR(13:44:32): and you have isntalled a fios box into each room in my 48 room unit
KRISTOFFE BRODEUR(13:44:46): the building I got the MDU put in myself for all 48 rooms if they wanted it
KRISTOFFE BRODEUR(13:45:05): and now 3 months later, i still read "sorry you can only be overcharged 40% for dsl while we pretend it is fios well knowing it isn't"
KRISTOFFE BRODEUR(13:45:29): and here is the klicker, the new boxes are in every room... but mine? ha!
KRISTOFFE BRODEUR(13:46:01): my door was locked i was traveling and waited 2 weeks as they installed and kept saying "we are almost to your floor, almost, tomorrow" over and over.
KRISTOFFE BRODEUR(13:46:57): and here we are at $85 a month AFTER I made you lower it from $105 a month. Why are you falsely advertising your services? Why are you selling "FIOS" when you know there is a ADSL modem in my room?
KRISTOFFE BRODEUR(13:47:21): viewtopic.php?f=20&t=184
Lianne(13:47:26): Thank you for continuing to hold. I appreciate your patience.
KRISTOFFE BRODEUR(13:47:41): that is what I let others know in 07-21-2014
KRISTOFFE BRODEUR(13:48:01): and I will be putting another review up again. High traffic so others know you are over pricing with false statements of "FIOS"
Lianne(13:49:02): I apologize, however, I cannot comment on your claim. The address shows that FIOS is available at speeds of 30/5. That is a FIOS speed.
KRISTOFFE BRODEUR(13:49:10): that is not FIOS
KRISTOFFE BRODEUR(13:49:22): fios is synchronous, not asychronous
KRISTOFFE BRODEUR(13:49:50): Order Today! 25/25 Mbps Internet + FiOS Custom TV + Home Phone
$ 79
99
KRISTOFFE BRODEUR(13:50:20): so.... ^ from your main page.... i am being charged as much as your ad, and I am getting 20/5 not 25/25 and i have no tv and not home phone
KRISTOFFE BRODEUR(13:50:27):
I like how your company lies...KRISTOFFE BRODEUR(13:51:11): the ONLY speeds shown are 25/25 75/75
Lianne(13:51:21): symmetrical speeds are not available for multi-dwelling units. The technology is not available yet.
KRISTOFFE BRODEUR(13:51:39): the boxes are IN each room
KRISTOFFE BRODEUR(13:51:47): the mdu is ALSO in the building
KRISTOFFE BRODEUR(13:52:06): if you do not have symmetrical speed, you cannot charge for symmetrical speed
Lianne(13:52:26): I can connect you with someone from technical support for further explanation on the service.
KRISTOFFE BRODEUR(13:52:34): there is no option to get symmetrical speed, therefore, your advertisement and policies are lies and you are stealing a form of theft of service
KRISTOFFE BRODEUR(13:53:02): I know as much and or more about tech, I am an IT tech. you are actually 100% lying and stealing for this service.
Lianne(13:53:07): One moment and I will transfer you over to someone in technical support
KRISTOFFE BRODEUR(13:53:15): I do not want to talk to tech support
Lianne(13:53:26): okay
KRISTOFFE BRODEUR(13:53:39): there is nothing they can communicate over the point that you are stealing for this service, and it is ADSL over copper wires that is NOT FIOS
KRISTOFFE BRODEUR(13:54:35): I just needed to have this online so I can copy and paste it as another warning to other consumers online and put it on google with adwords and metatags so people can see you are lying about the speed and the technology term ESPECIALLY in billing/sales/
Lianne(13:54:55): I will be happy to forward your feedback
KRISTOFFE BRODEUR(13:55:08): to whom?
Lianne(13:55:18): A member of management
KRISTOFFE BRODEUR(13:55:38): which branch of management, verizon apparently is very large
Lianne(13:56:18): Customer service management
KRISTOFFE BRODEUR(13:56:36): fwd it, and here is a copy for them to see online, or they can google it as well